Refund Policy
Thank you for shopping with Las Olas! We want to ensure you have a satisfying experience with our products/services. Please take a moment to review our refund policy.
1. Eligibility for Refund:
- We provide refunds within 2 days from the date of purchase.
- To be eligible for a refund, you must cancel the booking before 48 hours of your reservation date & time.
2. Non-Refundable Items/Services:
- Certain items/services are non-refundable, such as event tickets.
3. How to Initiate a Refund:
- To initiate a refund, please contact our customer support at [email protected].
- Provide your order number, a description of the item/service you wish to refund, and the reason for the refund.
4. Refund Processing Time:
- Once your refund request is received and inspected, we will send you an email to notify you.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 working days.
5. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
6. Exchanges:
- If you need to change your booking date or time, contact us at [email protected].
7. Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Policy Updates:
- Las Olas Beach Club reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on the website.
If you have any questions regarding our refund policy, please contact us at [email protected].